This Privacy Policy describes how Sohum Spas (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website https://www.sohumspas.com (the “Site”).
Booking and Cancellation Policy
- To secure your appointment, please make a reservation through our approved channels, which include phone, online booking, or in-person.
- Changes or cancellations to appointments require a minimum of 24 hours’ notice. Failure to provide adequate notice may result in a cancellation fee equivalent to the service cost.
- We retain the right to reschedule or cancel appointments in the event of unforeseen circumstances, such as staff shortages or service unavailability. We will strive to notify you promptly and offer alternative arrangements whenever possible.
Pricing and Payment
- Prices may be subject to change without prior notification. Please verify the current pricing of your selected services when making your booking.
- Payment in full is due either at the time of service or beforehand.
We accept a variety of payment methods, including cash, credit/debit cards, UPI, bank transfers, and cheques.
Services and Treatments
- Our spa services are offered on a non-refundable basis.
- Prior to conducting any treatment, our staff will engage in a discussion regarding your preferences and any specific requirements. It is essential to communicate any allergies, medical conditions, or concerns that could impact your suitability for a particular treatment.
- We retain the right to decline service if we determine that providing a treatment may pose a risk to your health or well-being.
- The duration of each service is fixed.
Conduct and Behavior
- We anticipate that all guests will maintain a respectful and courteous demeanor during their time on our premises.
- Guests who are intoxicated or display disruptive behavior will be requested to depart from the premises without reimbursement.
- Consumption of food and beverages is prohibited within the treatment rooms.
Liability and Personal Belongings
- We do not assume liability for any loss or damage to personal belongings. Kindly refrain from bringing valuables, or if necessary, securely store them in our provided lockers.
- In the rare event of an injury or adverse reaction to a treatment, please promptly notify our staff. While we exercise all due precautions, we cannot be held accountable for any adverse effects arising from a treatment.
Privacy and Data Protection
- Your privacy is paramount to us, and we commit to utilizing your personal information solely in alignment with our privacy policy.
- For promotional purposes, photography or videography of our guests or premises may occur. Your entry into our premises signifies your consent to potentially being featured in such media.
Information Collection and Use
We may collect personal information from you when you visit our Site, sign up for our newsletter, fill out a form, or engage with our online services. The types of personal information we may collect include your name, email address, phone number, and any other information you choose to provide.
We use this information to communicate with you, provide you with the services you request, improve our Site and services, and for other internal purposes.
Cookies
We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Data Security
The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
By using our Site, you consent to the terms of this Privacy Policy.
This Privacy Policy was last updated on 05-April-2024.
